Frequently Asked Questions (F.A.Q)
- 1. Enter our website www.tangosinfin.org.ar
- 2. Create an account or access through 'My Account', on the top right section of the home page.
- 3. Select the articles and add them to your Shopping Cart. Do not forget to select size and color. If you want to add more articles, you may continue browsing and repeat the process. When you are ready to finish your order, you can access your shopping cart by clicking on My Order in the top right section of the site.
- 4. Your order will be automatically shown on a grid, indicating the articles selected and its final price.To continue click the Ckeck Out button. If you have a promotional code, an APP code, an online purchase order or a OH! GIFT CARD, enter the relevant code in the box and click Apply. Check that the order is correct and click the Check Out button.
- 5. Complete your details and shipping address and select a payment method.
- 6. If your order is confirmed, you will get a Successful Transaction message.
- 7. When your order is dispatched you will receive an email indicating the tracking number of your order.
Yes, you may purchase as many items as you wish and pay shipping cost for all products rather than for each unit. Please have in mind that shipping costs by item buying several books are much lower.
All items we offer are in stock. If an item is out of stock, you will not be able to select it.
There is no purchase limit. For information about wholesale purchases, please contact: info@tangosinfin.org.ar info@tangosinfin.org.ar
To cancel your purchase, send us your request by email to indicate the order number. Once you have received our second email with the Tracking number, the order can not be cancelled.
Very easy; enter to https://tangosinfin.org.ar/mi-cuentaselect password and enter personal details. That’s all!
Make sure you are using Google Chrome browser. Check also that the email is not in your Spam / Junk mail folder. Otherwise, send us an email to info@tangosinfin.org.ar
When you logged in we sent you a confirmation mail to your email address. If you still have problems, send us an email to info@tangosinfin.org.ar
Our payment system is 100% safe. Numbers are encrypted and safe in our database and are sent straight to the Paypal payment administrator.
Promotional codes are alphanumeric passwords. Once validated, a discount is generated. If you have a promotional code, enter the relevant code in the box and click Apply. Check that the order is correct and click the Check out button.
Shipping and tracking policies
Orders worldwide are delivered through DHL international courier service. Your order will be delivered within 3-5 business days after purchase.
(*) Note: If a purchase is made on weekends on a holiday, the order will be processed the next business day. Due to the worldwide COVID-19 situation, delivery time might have a delay. These changes can be always checked at the DHL web site with the Tracking number.
Shipping cost will be informed at the time of purchase, before the order is completed. This cost will be borne by customers.
Customs office from European Union countries or England, might request extra tax fees. Any fees might be payed by the customer.
I did not receive my order and the delivery date has passed. What should I do? This is not usual. Please contact us by email to info@tangosinfin.org.ar
Make sure to have your order number available.
You will receive an email with a tracking number and instructions to track your order. You can check shipping status by entering to the DHL website.
Your order can be received by anyone over 18 years old at the registered address.
You can pay using your PayPal account.
Orders shipped internationally will not be changed nor refunded.
If the customer provides a wrong address and the package returns to Buenos Aires, we'll be glad to send it again with the new shipping fee at the customer's expense. Otherwise, the package will be available for 30 (thirty) calendar days at the Tango Sin Fin office in Buenos Aires to be picked up by the customer.
